When a project manager effectively reduces conflict by using humor or smoothing over differences, they are trying to achieve what?

The situation described involves the project manager using humor or smoothing techniques to manage conflict within a project team. This approach is focused on controlling the conflict rather than escalating, resolving, or ignoring it.

Controlling the conflict means that the project manager is actively working to keep the situation from becoming more problematic while maintaining a positive team dynamic. By using humor or smoothing over differences, the manager seeks to diffuse tension and create an environment that encourages collaboration and communication. This tactic acknowledges the existence of conflict without allowing it to escalate into a more disruptive issue, thereby promoting a more harmonious working atmosphere.

The other options represent different approaches to conflict management. Escalating the conflict would only intensify the situation, while resolving the conflict suggests a more direct approach to finding a solution that may not involve light-heartedness. Ignoring the conflict would mean that the issues are left unaddressed, potentially leading to consequences down the line. Therefore, the correct perspective is that the project manager is aiming to control the conflict effectively through their chosen methods.